2. Customer Service that Helps
We’re here to help you reach your personal goals, not our sales targets.
At Come As You Are, we provide answers and ideas, not just products. We think the most radical thing we offer is information, with sex toys, books, and DVDs coming in a close second. We strive to make every interaction a comfortable and informative conversation, not a sales pitch. Even though we're a retail store we know that products aren't always the answer to your questions.
We consider referrals, including referrals to free resources, sexual health clinics, and even other sex shops, a crucial part of building trust. Of course it’s easier for us to do this; we’re a co-op and unlike undemocratic businesses, making a profit is not our primary mandate and never comes before fulfilling our core values.