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Come As You Are
(416) 760-7934
The Seven Principles of Co-operatives
* 1. Voluntary and Open Membership
* 2. Customer Service that Helps
* 3. Members’ Economic Participation
* 4. Autonomy and Independence
* 5. Education, Training, and Information
* 6. Cooperation Among Cooperatives
* 7. Concern for Community

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Assaulted Women's Help Line

The Assaulted Women's Helpline provides a 24-hour crisis line for women. It allows women to reach out for help, assured of their anonymity and confidentiality. A telephone counsellor provides immediate crisis counselling, safety planning, as well as referrals to local agencies and support for the ongoing struggle to name and act against abuse. Counsellors never meet clients face to face as this is a telephone service only. Counsellors use a supportive approach that encourages women to look at their needs, and make their own informed decisions.

Crisis Phone: 416-863-0511 ; 1-866-863-0511
Office Phone: 416-364-4144 Administration only
Toll-free Phone: 1-888-364-1210 Administration only
TTY Phone: 416-863-7868 ; 1-866-863-7868
Mailing Address: Stn B, Box 369, Toronto, ON, M5T 2W2
Contacts Verlia Stephens, Manager of Program, 416-364-4144 x 226, Sandra Diaz, Manager of Resource Development,
416-364-4144 x226, / Hours: Mon-Sunday 24 hours; office: Mon-Friday 10-5 Area served: Ontario
Languages of service: English ; telephone: interpretation in over 154 other languages available for access to services
Eligibility: Assaulted/abused women, survivors of childhood sexual abuse or ritual abuse; families, friends, neighbours, professionals and other service providers in contact with abused women
Fees: None

Service description:

  • TelePhone: crisis counseling, information and support
  • referral to emergency shelters, legal information and community services, as well as culturally appropriate resources for abused women
  • liaison with diverse communities
  • confidential and anonymous


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