Customer Service Information
We ship all of your orders via Canada Post from our location in Ontario, Canada, and we take every effort to ensure that our shipping is always fast and discreet. All orders are shipped in nondescript cardboard boxes and padded envelopes, and our store name will not appear anywhere on the exterior of your package. We also offer Next Day shipping on weekdays when available.
How To Order
This is the fastest and easiest way to order from us. As you browse through the site you can add items to your shopping cart by clicking the "order" button. You can change or remove items from your shopping cart at any point. When you're ready to check out just click on the checkout button on the tool bar at the top of the page. We accept payment via Paypal, e-transfer, Visa, MasterCard, Amex, Visa Debit, cheque, or money order.
Order By Phone
You can call us at 1-888-504-7934 and leave a message on our secure voicemail with your order details and payment information. Be sure to leave a phone number or email address so we can contact you.
Order By Postal Mail
You can use the shopping cart system to generate a printed order which you can then mail to us. You can pay for your postal mail order via Paypal, e-transfer, Visa, MasterCard, Amex, Visa Debit, cheque, or money order.
Cheques and money orders must be issued in Canadian funds and cheque orders will not be shipped until the cheque clears (7-10 days). Cheques and money orders can be made out to 'Come As You Are' or 'CAYA Co-operative Ltd.'
Please send mail orders to:
CAYA Co-operative Ltd.
PO BOX 99900 EC 649 470
PICTON, ON K0K 0B8
Delivery & Processing Times
Please note, Canada Post and UPS allows for delays in rush delivery under extreme weather conditions. We cannot guarantee delivery on a specific day if there are extreme conditions in your area the day of delivery.
Our standard shipping is via Canada Post Expedited or better. Canada Post Expedited takes between 1-4 days to get to any major centre in North America. Shipments within Ontario and Quebec usually only take a day or two to arrive. To find out approximately when your order will be delivered, please view the delivery times chart below (courtesy of Canada Post).
Shipping to the United States should arrive within 4-6 business days. International shipping should arrive within two weeks.
We cannot be held responsible for delays due customs or confiscation by customs. All duty, taxes, and brokerage charges must be paid by the customer.
|Order Received||Ontario & Quebec||Rest of Canada|
|Monday (by 9:30AM EST)||Wednesday||Friday|
|Tuesday (by 9:30AM EST)||Thursday||Monday|
|Wednesday (by 9:30AM EST)||Friday||Tuesday|
|Thursday (by 9:30AM EST)||Monday||Wednesday|
|Friday (by 9:30AM EST)||Tuesday||Thursday|
Rush Shipping Options
We also offer next business day shipping to street addresses within Canada via Canada Post Priority. Rush delivery options are only available on weekdays.
|Order Received||Next Day Delivery||Same Day Delivery|
|Monday (by 9:30AM EST)||Tuesday||Monday|
|Tuesday (by 9:30AM EST)||Wednesday||Tuesday|
|Wednesday (by 9:30AM EST)||Thursday||Wednesday|
|Thursday (by 9:30AM EST)||Friday||Thursday|
|Friday (by 9:30AM EST)||Monday||Friday|
We ship all orders via Canada Post to ensure that all packages arrive in a timely fashion. Canada Post Expedited service can be expected to take one or two days within Ontario and Quebec, and takes about four days to other major centres in Canada and the USA.
Shipping on Canadian orders is free on all orders over $55, and shipping on USA orders is free on orders over $155. We use Canada Post Expedited or better for all orders with free shipping.
We offer Rush shipping to all applicable locations within Canada for $30. If we are unable to guarantee next-day delivery, we will refund your shipping fee and send via Canada Post Expedited or better.
Privacy & Discretion
At Come As You Are Co-operative, we believe in protecting your privacy and we promise to be discreet in all of our communications with you. We will never share, rent, lend or sell your information. Any order that you place online, in-store or over the phone will be shipped in a plain cardboard box or padded envelope. We are required to provide our return address on the shipping label, but only our street address will be displayed on your package. Our store name 'Come As You Are' will not appear anywhere on the exterior of the package. All orders shipped outside of Canada will have a brief and vague description provided to satisfy customs requirements.
Warranties & Returns
We cannot accept returns on sex toys unless they are defective. We will exchange any product that malfunctions within 30 days from the date you received your order. In addition, all electric and rechargeable products have a full one-year warranty. Many silicone and leather goods have a lifetime warranty. If you have a defective item that needs to be replaced, please contact us so that we can arrange to ship you a new item free of charge.
If you're not sure if your product is still within the warranty period, or if you're having trouble with a product outside the warranty period, we may still be able to help. Please contact us at email@example.com
We cannot accept returns on video or audio tapes unless they are in their original packaging with the seal unbroken. If a tape is defective, we will replace it with the same title.
Other items may be returned for exchange or credit, within two weeks from the date you received your order provided they are in re-sellable condition.
Credit Card Payments
All prices listed on the website are in Canadian dollars. We accept Visa, Visa Debit, MasterCard and American Express for all online, fax, phone and mail orders.
If you are paying with a US dollar credit card, the exchange rate will be determined and applied by your credit card issuer, not by us. If you want to know the exchange rate that will be applied to your purchase, please contact your credit card issuing bank.
We accept Paypal! If your Paypal account is not in Canadian dollars, Paypal will calculate the exchange rate for you. You can select Paypal as a checkout option or email us your order and send your Paypal payment directly to us at firstname.lastname@example.org
e-transfer, Money Order, and Cheque
We offer payment via Interac e-transfer, cheque, and money order in Canadian funds. Cheques and money orders can be made out to 'Come As You Are' or 'CAYA Co-operative Ltd', and e-transfers can be sent to email@example.com